Refund & cancellation policy

A party costs $10 USD plus applicable sales tax — one payment per party, no subscription. Everything the payment unlocks (publishing your party page and sending invitations) is delivered digitally and immediately. Here is exactly how refunds work.

Before you send invitations: full refund

If you paid but haven't sent any invitations yet, we'll refund the payment in full — no questions, whatever the reason, including simply changing your mind or cancelling the party.

After invitations are sent

Once invitations have gone out, the service you paid for has been delivered, so payments are generally not refundable. Two exceptions:

• Our fault:if a technical failure on our side keeps your party from working — invitations demonstrably not delivered because of us, RSVP pages down through your event — we'll refund in full.
• Tell us anyway: if something else went wrong, write to us. We review every request and err on the side of the host.

Cancelling a party

You can cancel a party at any time. Cancelling before invitations are sent gets a full refund (above). After invitations are sent, cancelling doesn't refund the fee, but your party page stays available so you can let guests know.

How to request a refund

Email support@joinour.party from your account email with the party name. We reply within 2 business days. Approved refunds go back to your original payment method via Stripe, typically within 5–10 business days, and include any sales tax collected on the refunded amount.

Card disputes

Please contact us before disputing a charge with your bank — a refund from us is faster than a dispute, and we approve nearly all of them.